Best Live Chat Software
We’ve made a list of the best Live Chat Software for a website that helps connect with your website visitors in real-time to convert new leads and provides great customer communication for your small business.
Featured Tools
Prominent Live Chat Software
Intercom
Intercom is one of the suites of customer messaging products that drive growth at every stage of the customer lifecycle across acquisition, engagement, and support. Visit Website
Olark
Olark is easy-to-use live chat software that lets you talk to customers on your website. Olark can help you track leads, drive sales, increase conversions, and provide great customer service. Visit WebsiteAll Live Chat Software
JivoChat
JivoChat is an all-in-one business messenger that helps you communicate with your customers where they are on websites, social media, or through telephone.
Sendinblue
Sendinblue is an all-in-one sales and marketing platform. Thet have scaled up, adding a collection of new marketing and sales features to help new businesses get off the ground. These features include email marketing, Facebook ads, retargeting display ads, etc.
BotsCrew
BotsCrew creates custom chatbots and voice assistants. Their goal is to help you cut costs while making your communication with clients faster, smoother, and more convenient.
Talkative
Talkative helps companies to communicate with their customers through websites/apps. Embed voice, video, chat into your website to understand and solve customer problems in real-time.
Olark
Olark is easy-to-use live chat software that lets you talk to customers on your website. Olark can help you track leads, drive sales, increase conversions, and provide great customer service.
Intercom
Intercom is one of the suites of customer messaging products that drive growth at every stage of the customer lifecycle across acquisition, engagement, and support.
LivePerson
LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Their conversational cloud platform empowers consumers to stop wasting time on hold or crawling through websites.
Engati
Engati is an integrated platform with a powerful combination of chatbots and live chat, enabling seamless customer experiences.
Hippo
Hippo by Jungleworks is a simple, easy-to-use and mobile-friendly chat platform for increasing sales and communicating customers better.
ClickDesk
ClickDesk is a reliable combo of live chat, helpdesk, voice and video tools for your website. With ClickDesk, you can improve customer support and sales.
Chatra
Chatra is a live chat messenger app for your website. It is made to increase online sales but in a friendly, helpful way.
Zendesk
Zendesk is a platform that builds support, sales, and customer engagement software designed to foster better customer relationships. They believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry, or ambition.
Smartsupp
Smartsupp helps you to increase your sales and automate customer care. Start a conversation with your visitors and turn them into happy customers.
HappyFox
HappyFox is an easy, powerfully simple customer support and ticket management software. HappyFox integrates with your email accounts & website to ensure that all your support requests get collated.
Userlike
Userlike is your digital communication platform for website and messenger support. Connect with your customers in real-time on your website, WhatsApp, Facebook Messenger, SMS or Telegram.
LiveChat
LiveChat makes a beautiful and simple tool for real-time customer service and online sales. LiveChat web-based, desktop and mobile apps will always keep you in touch with your website visitors.
Landbot
Landbot is a platform that helps companies to create conversational experiences. Boost customer engagement with human conversations, at scale.
How to Choose the Best Live Chat Software?
Live chat software is often known as a part of customer service. It supports customer services by providing rapid communication with customers in real-time. Being able to quickly respond to customers will increase sales and also grow customer retention. So, website visitors are more likely to choose the services you provide, if they get a quick response. Undoubtedly that it will strengthen the customer interactions as well.
Live chat tool provides several ways of communication channels like live chat widgets, social media support which includes Facebook Messenger, mobile app or phone support. For example, if a customer or prospect deals with an issue that needs to be resolved immediately, a live chat solution promptly and conveniently answers all needs. It serves as a bridge between businesses and sales reps. Not only it boosts customer satisfaction but it also boosts customer experience.
Before choosing live chat software for your business, you should consider what type of software you need. Does it offer live text chat support or video, voice & chat support? Most businesses prefer live text chat support, as it offers high conversion rates and engagement with customers. While this option lets customers see their chat history within the chatbot, it also gives them unlimited chat independence.
The final point is flexibility. As live chat software provides multiple communication options, it gives businesses much more flexibility in how they interact with. Being able to reach the customer service knowledge base 24/7 is a game-changer for businesses.
Key Criteria to Evaluate Live Chat Software
Features
There are many essential features live chat software provides like proactive chat, chat monitoring, visitors tracking, mobile integration, chat analyzing and reporting, file transferring and much more. Undoubtedly the proactive live chat feature has primary importance when compared to other essential services.
Pricing Policy
It is always nice to have a little research about the software you would like to get. Some questions may arise in your mind like “Does it offer a demo? If not, is there any free plan opportunity?” or “What if I didn’t like the product? Should I be able to get a refund?”. Once you clear your doubts, then you will be ready to invest.
Benefits
Increasing sales comes first in the live chat software benefits list. Supporting marketing and sales team, boosting customer loyalty, expanding market reach, strengthening the way of communication, encouraging conversions, growing customer retention, maximising time, reducing phone costs, providing convenience and much more.
Mobile Support
To make the quality of communication between customers and software high, getting multi-channel support is a must. As we spend most of our time on mobile phones, well-integrated mobile-friendly support is essential. The mobile-ready support must be developed for both Android and iOS.
User-Friendliness
The users of live chat software should be able to easily understand how they use the platform. If the software offers numerous features with a complicated interface, it does not make any sense as users deal with the complexity. So it would be better to not spend too much time learning how to use the software.
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