Best Live Chat Software
Featured Tools
Prominent Live Chat Software
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![intercom-live-chat-software]()
Intercom
Intercom is one of the suites of customer messaging products that drive growth at every stage of the customer lifecycle across acquisition, engagement, and support.
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![olark-live-chat-software]()
Olark
Olark is easy-to-use live chat software that lets you talk to customers on your website. Olark can help you track leads, drive sales, increase conversions, and provide great customer service.
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![chaindesk-live-chat-software]()
Chaindesk
Chaindesk is a complete support ecosystem to help you spend less time supporting your users - and more time growing your business.
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![zoho-desk-help-desk-software]()
Zoho Desk
Software is our craft and our passion. At Zoho, we create beautiful software to solve business problems. We believe that software is the ultimate product of the mind and the hands. Over 75 million users trust us worldwide.
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![hippo-live-chat-software]()
Hippo
Hippo by Jungleworks is a simple, easy-to-use and mobile-friendly chat platform for increasing sales and communicating customers better.
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![talkative-live-chat-software]()
Talkative
Talkative helps companies to communicate with their customers through websites/apps. Embed voice, video, chat into your website to understand and solve customer problems in real-time.
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![chatra-live-chat-software]()
Chatra
Chatra is a live chat messenger app for your website. It is made to increase online sales but in a friendly, helpful way.
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![clickdesk-live-chat-software]()
ClickDesk
ClickDesk is a reliable combo of live chat, helpdesk, voice and video tools for your website. With ClickDesk, you can improve customer support and sales.
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![smartsupp-live-chat-software]()
Smartsupp
Smartsupp helps you to increase your sales and automate customer care. Start a conversation with your visitors and turn them into happy customers.
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![intercom-live-chat-software]()
Intercom
Intercom is one of the suites of customer messaging products that drive growth at every stage of the customer lifecycle across acquisition, engagement, and support.
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![landbot-live-chat-software]()
Landbot
Landbot is a platform that helps companies to create conversational experiences. Boost customer engagement with human conversations, at scale.
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![botscrew-live-chat-software]()
BotsCrew
BotsCrew creates custom chatbots and voice assistants. Their goal is to help you cut costs while making your communication with clients faster, smoother, and more convenient.
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![olark-live-chat-software]()
Olark
Olark is easy-to-use live chat software that lets you talk to customers on your website. Olark can help you track leads, drive sales, increase conversions, and provide great customer service.
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![liveperson-live-chat-software]()
LivePerson
LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Their conversational cloud platform empowers consumers to stop wasting time on hold or crawling through websites.
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![livechat-live-chat-software]()
LiveChat
LiveChat makes a beautiful and simple tool for real-time customer service and online sales. LiveChat web-based, desktop and mobile apps will always keep you in touch with your website visitors.
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![jivochat-live-chat-software]()
JivoChat
JivoChat is an all-in-one business messenger that helps you communicate with your customers where they are on websites, social media, or through telephone.
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![engati-live-chat-software]()
Engati
Engati is an integrated platform with a powerful combination of chatbots and live chat, enabling seamless customer experiences.
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![userlike-live-chat-software]()
Userlike
Userlike is your digital communication platform for website and messenger support. Connect with your customers in real-time on your website, WhatsApp, Facebook Messenger, SMS or Telegram.
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![happyfox-help-desk-software]()
HappyFox
HappyFox is an easy, powerfully simple customer support and ticket management software. HappyFox integrates with your email accounts & website to ensure that all your support requests get collated.
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![zendesk-crm-tool]()
Zendesk
Zendesk is a platform that builds support, sales, and customer engagement software designed to foster better customer relationships. They believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry, or ambition.
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![sendinblue-email-marketing-platform-tool]()
Sendinblue
Sendinblue is an all-in-one sales and marketing platform. Thet have scaled up, adding a collection of new marketing and sales features to help new businesses get off the ground. These features include email marketing, Facebook ads, retargeting display ads, etc.
How to Choose the Best Live Chat Software?
Live chat software is often known as a part of customer service. It supports customer services by providing rapid communication with customers in real-time. Being able to quickly respond to customers will increase sales and also grow customer retention. So, website visitors are more likely to choose the services you provide, if they get a quick response. Undoubtedly that it will strengthen the customer interactions as well.
Live chat tool provides several ways of communication channels like live chat widgets, social media support which includes Facebook Messenger, mobile app or phone support. For example, if a customer or prospect deals with an issue that needs to be resolved immediately, a live chat solution promptly and conveniently answers all needs. It serves as a bridge between businesses and sales reps. Not only it boosts customer satisfaction but it also boosts customer experience.
How Does Live Chat Software Work?
Live chat software for businesses is a valuable tool for enhancing customer engagement and improving website conversions. These tools enable businesses to offer immediate assistance, answer questions, and address concerns by providing real-time communication with visitors.
What is the Purpose of Live Chat Software?
Live chat software is a valuable tool for businesses looking to enhance customer engagement and provide exceptional support. It enables businesses to connect with customers instantly, answer questions, address concerns, and provide assistance by offering real-time, personalized communication, leading to increased customer satisfaction, improved conversion rates, and stronger customer relationships.
What are the Benefits of Live Chat Software?
Live chat software offers numerous benefits for businesses, particularly those seeking to enhance customer engagement and satisfaction. The best live chat software can improve your customer service processes, making it easier for agents to handle questions and concerns in real-time instead of making phone calls and responding to confusing email threads. In summary, it increases customer satisfaction, boosts customer engagement, helps you acquire more customers, and improves productivity.
What Are the Functions of Live Chat Software for Business?
Website Chat Widgets
These are the most common type of live chat software. They are interactive elements that are embedded in your website, allowing visitors to initiate real-time conversations with your customer support team. These widgets typically appear as small, clickable buttons or icons at the bottom or side of the page.
Messaging Apps
Messaging apps within live chat software refer to the tools and interfaces that enable real-time communication between website visitors and customer support agents. These apps typically offer features such as text chat, file sharing, and in some cases, video or audio calling.
AI Chatbots
AI chatbots in live chat software are sophisticated virtual assistants powered by artificial intelligence. These chatbots are designed to simulate human conversation, providing real-time assistance and answering customer inquiries. They can handle a wide range of tasks, from providing basic information to offering personalized recommendations and even completing transactions.
Cobrowsing Tools
These tools are a valuable feature often found in live chat software that enables agents to virtually view and navigate a customer's web browser in real-time. This functionality allows agents to provide more targeted and effective assistance by directly guiding customers through specific actions or troubleshooting issues on their websites.
Video Chat Software
Video chat software is a type of live chat software that allows users to communicate in real time using both audio and video. This enables more personal and interactive interactions compared to traditional text-based chat.
Help Desk Software
This is a specialized type of live chat software designed to provide efficient customer support and problem-solving. It integrates ticketing systems, knowledge bases, and other tools to streamline communication and improve response times. Help desk software often includes features such as automated routing, canned responses, and reporting capabilities.
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