Y Media Labs cover of the most prestigious vehicle insurance company, State Farm’s needs of mobile and online presence.
Insurance doesn’t have to be complicated — neither does banking. But when State Farm covers 1 in 5 cars on the road, offers life insurance, home insurance, and full-service banking, that’s a big ask for a single app.
Helping life go right
This brand new mobile application — for iOS and Android — focuses on simplicity and speed, providing customers a quick and seamless experience between the many different lines of State Farm’s service.
“It was an accident”
A first-of-its-kind, this automated, yet empathetic chat experience guides customers through the process of filing a claim.
An estimate from an image
And with the new Photo Capture Assistant, people can take a picture and get an estimate of the vehicle damage without ever visiting a repair shop.
Keeping customers covered
Whether they need policy information or a place to deposit a check, State Farm has it covered. All things insurance, all things banking, and it’s all in one app.
Fawad Ahmad, SVP, Digital & Customer Experience at State Farm,
I would like to specifically recognize that YML has been a true partner for us on this journey.
Impacts
About State Farm
State Farm is a large group of insurance and financial services companies throughout the United States with corporate headquarters in Bloomington, Illinois. The group’s main business is State Farm Mutual Automobile Insurance Company, a mutual insurance firm that also owns the other State Farm companies.
About Y Media Labs
Y Media Labs is an award-winning creative technology company that helps brands re-imagine their customer experiences, through next-generation technologies and world-class design.
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