Account Manager

Ayima is looking for an Account Manager to join their office in London.

Employer: Ayima

Location: London / UK

Position: Account Manager

Job Description

The Company

Ayima is a global digital marketing agency built on a foundation of bespoke technology and data insight. Working with household name clients in highly competitive sectors, we develop effective, long-term proven strategies with our efforts having a real impact on their business. We’ve built our own tools, won awards for our work, and expanded across three continents. Now we’re on the hunt for talented people to help our clients dominate their market.


Ayima’s success is driven by fantastic results and a passion for excellent service – keeping clients satisfied during every stage of engagement is what we do. An Account Manager at Ayima is so much more than a middleman. You get to have a serious influence on how services are structured for our clients, inspiring those around you to deliver exceptional work at every phase.



• Act as the key point of contact for account planning, setting external agendas, creating plans and scheduling
• Support business development by assisting with pitch preparation and attending meetings
• Develop excellent client relationships at all levels by displaying a positive, enthusiastic approach in all client contact (meetings, events, etc.)
• Client Management to include setting up tasks in the project management system, ensuring individuals are aware of timelines and liaising with clients for billing information
• Knowledge of client portfolio, SWOTs and maintaining client organisational charts
• Manage the relationship between your clients and all members of the respective Ayima teams
• Develop an in depth understanding of your clients’ business and that of their competitors, including marketing activity that is being carried out both on and offline
work with team members to develop integrated marketing campaign strategies and activity plans that use channels effectively and that will achieve campaign objectives
• Proactively assist with the development of presentations, reports, strategies and other documentation for clients
• Prepare cross-channel project plans and roadmaps and ensure that clients’ expectations are managed should these need to change
• Deliver campaign activity presentations and regular results presentations
• Carry out post campaign analysis to report against KPIs and build learning into future campaigns
• Ensure that calls and meetings are scheduled and followed up appropriately
• Ensure client contracts and Statement of Works for the clients are accurate and up to date
• Understand the commercials on each account within your remit and identify potential issue
• Resolve any queries raised by finance regarding invoicing and ensure that clients’ budgets are fully reconciled
• Identify potential upsell and cross sell opportunities for clients, plus other opportunities to increase their ROI
• Work with other members of the Ayima team to increase Ayima’s visibility in the market place and encourage new business
• Act as a brand ambassador for Ayima at all times


• Digital marketing experience, preferably in a digital agency
• Excellent understanding of all digital channels, and in particular SEO, PPC and Paid Social
• Commercial awareness of projects through timesheet management and where appropriate highlight issues to relevant contacts
• Confidence to present at internal and external meetings
• Understanding of Content Management Systems, site architecture and responsive design
• Ability to create project plans and functional specifications
• Good understanding of all digital marketing channels, UX and Conversion Rate Optimisation
• A good broad knowledge of SEO
• Understanding of off-page SEO, link development risks and penalty recovery planning
understanding of online campaign planning and management
• Excellent Project Management skills, with demonstrable experience of managing all phases of the project lifecycle
• Experience of writing and delivering presentations and strategies
• Experience of dealing with people at all levels, both internally and within client organisations
• Excellent communication skills (both written and verbal)
• Attention to detail
• Numerical and analytical
• Proactive, motivated, self starter
• Some existing knowledge of HTML, CSS and PHP is an advantage but not essential

Key Benefits

There are many reasons to work for Ayima, including:

• Competitive salary that reflects contribution
• Comprehensive health, dental and pension packages for every employee
• 25 days paid holiday, Christmas shut down plus the standard bank holidays

A culture built around our employees

• Become a pivotal part of the most talented digital team on the planet
• Enjoy a relaxed, welcoming and collaborative work environment that rewards entrepreneurs
• Be the master of your own destiny with a structure to help you develop your role
• Flexibility around 9-6, we know you have a life outside of the office

We work in exceptional spaces

• Awesome Farringdon office in one of London’s most iconic buildings
• A fully stocked office kitchen, beer fridge and great coffee
• Pool, table tennis and arcade machines for ‘creative thinking’ time


Ayima is home to some of the world’s most talented digital experts who deliver standout work across SEO, Paid Media, Content Marketing and Design & Development.


1st Floor, 1 Lindsey Street, London, EC1A 9HP


+44 2071485970