Digital Agency vs. Creative Agency: What are the Major Differences?

Creativity and design are always integrated with marketing solutions. Visuals, ads, and campaigns are getting more significant to attract more people to websites or e-commerce platforms. There are lots of digital agencies that help any entrepreneur or company promote their businesses through the right strategies to have a larger customer base. 

Every business related to the e-commerce world and B2B solutions needs to make a decision about whether to hire a digital agency or creative agency to increase their sales and revenue through marketing solutions. 

An attractive website and social media accounts are needed to run a digital marketing campaign and businesses must know the key differences between a creative agency and digital agency to use for their advertising needs. 

There is a critical decision point: Do they need to hire a creative agency to provide them with graphic design services or a digital agency to optimize the search engine and social dominance. Most people are confused about how they differ in terms of services provided by each. 

Here we try to end this confusion by explaining the major differences between digital agencies and creative agencies in Europe. It will help you to decide which is a better fit for your needs and expectations on business development. 

What is a Digital Agency?

A digital agency mainly offers businesses digital marketing solutions that basically include website design, search engine optimization, social media marketing, content creation, and pay-per-click ads. 

In the digital age, it is quite important to rank higher in search results and boost your online presence. Therefore, digital agencies are crucial to conducting all marketing campaigns to promote businesses and increase their return on investment. You can read a more detailed article about hiring a digital agency here.

What is a Creative Agency?

In simple terms, a creative agency provides businesses with experts on visualization and designing artistic concepts. Hiring a creative agency brings an imaginative-based perspective since its services include designing logos, banners, infographics, TV ads, and videography. 

If you want to get eye-catching designs, graphics, or logos to boost brand value, hiring a creative agency is an excellent choice. 

Differences between Digital Agency and Creative Agency

Digital agency vs. creative agency: which is better for your marketing and advertising needs? Let’s see 3 key differences between them to help you decide how to choose one. 

Market research vs. user research

Digital agencies will provide you with the idea of your potential market to figure out how and where to position your company to ensure that your products or services will be seen by more customers. They also help you identify what measures can differentiate your brand from your competitors by market analysis. 

On the other hand, the approach of creative agencies comes from a macro-perspective to optimize the user experience through effective visual strategies to deliver your message to your target audience. Creative agencies focus on appealing to interest with user-focused design and eye-catching visuals. 

So in order to decide with which one to continue, you need to make a thorough research and set your expectations clear. If you know what you need, then you may decide either creative agencies or digital agencies will offer you the right service. If your brand needs market research, you need to consult a digital agency while in case you need to make user research then you’d better find a creative agency to offer you user-focused solutions.

Branding vs. specific targeting

A creative agency will design and create your brand for the long term so that your brand or your company may evolve during the course of years.

This transformation may happen after regular market research and customer expectations from your brand. Creative agencies set your branding and design your business’ needs according to the inevitable change in the process.

On the other hand, a digital agency will mostly focus on your brand design, SEO, and marketing materials instead of following the recent changes or trends in the market. They will try to offer you their best design, best content, and best digital marketing solutions with the material that you provide them with.

They will not be doing market research or surveys to see how your brand may adapt to the needs in the market. 

As it may be inferred from their names, a creative agency looks for creative solutions, some areas that even you cannot come up with as the founder or owner of the company while a digital agency mainly focuses on what they have been given to.

The difference in their approach to handling your brand is one of the major differences between digital agency vs. creative agency.

Creative approach vs. the go-to-market strategy development

Another main difference between a creative agency vs. digital agency is in the go-to-market strategy development process and how they handle the creative position of the strategy management. 

Most digital agencies may not have the experienced designers needed to provide professional design for the go-to-market strategy development process. 

For instance, a digital marketing agency may find solutions to get more traffic to your website, make your social media channels better with a lot more new engagement, and focus on bringing more customers to your brand’s digital presence. On the other hand, a creative agency will bring creative and quality content for your website or social media accounts so that the digital agencies may promote them. 

It is like a digital agency will need the creative and professional support of creative agencies and the creative agency also will not be enough alone so that you will need the digital marketing strategies of the marketing agencies.


If you would like to have a successful brand that appeals to the right customers, you will gain great benefits from both digital agencies and creative agencies. It is just really important to understand the difference between them. 

As we have stated above, digital agency vs. creative agency comparison and understanding will play a key role in growing your business and contributing to your brand’s reputation. Both digital agencies and creative agencies will have great resources and a lot to offer to your brand. You can also check our best creative digital agencies in the UK and creative digital marketing agencies in the USA directories if you’re looking for one.