Customer Contact Week 2022 – Customer Contact Industry Review

Customer Contact Week 2022, organized by IQPC, will take place on 10-12 May online.

Customer Contact is the process of handling a query of the customer before, during, and after the purchase of any product or service. It plays a critical role in the industry after years of digital transformation and the organizations must reflect on their most prominent challenges and successes to continually improve.

CCW Digital’s Customer Contact Industry Review offers a research-driven look at changes in customer behavior. By exploring topics related to operational strategy, employee empowerment, digital transformation, and customer experience design, it simultaneously offers a window into the current state of the customer contact function and a preview of future transformation. Customer Contact Industry Review is one of the events that will help you to develop and achieve your customer relationship goals.

CCW Digital is organized by IQPC which is a global business to business event company that has embraced the digital age. They are the go to source for online and offline events, information, education, networking, and promotion for executives across an extensive range of industries and professions. They create a blend of live & digital events that drives corporate innovation.

Customer Contact Week events bring people in customer experience, technology, marketing, and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions, and unparalleled networking. You can register for free and have the below benefits:

• Biweekly special reports on hot topics like customer sentiment, journey mapping & bots.
• Triannual market studies with in-depth research on what customers want & CX leaders need. Each study is accompanied by a free online event exploring the findings & offering next steps.
• A weekly newsletter with articles, podcasts, blogs, how-to guides, leader profiles & more.
• Monthly webinars with C-level speakers discussing pivotal customer contact topics.

To find out more about the event, visit the Customer Contact Industry Review 2022 website.

This event is organized by IQPC on 10-12 May 2022, online.