Customer Experience Management Summit 2019

Customer Experience Management Summit 2019 will take place on 29-31 January at the Novotel London West, London.

Customer Experience Management (CEM) Summit will help telecoms businesses around the world to take their CX strategies one step further.

At this great summit, you can also diversify your proposition to boost customer engagement and brand loyalty. You will meet Chiefs of Customer Strategy, Heads of Customer Operations, Directors of Customer Analytics & Insight and much more.

Topics include:

Out of the Box Thinking: You’ll learn trends and updates on what retailers, financial institutions and hospitality companies are doing out of the box in their quest to deliver memorable experiences to their customers. You will hear about the role of voice, sonic branding, the future of TV and much more in an AI world.

Customer facing CX: Speakers will share business objectives and share performance measures. You will explore how to build your business strategy based on customer service and innovation in 2019+. You’ll learn how your organisation transformation in CX.

Behind the Scenes of Customer Interactions: Last day topics are more about CX for measurable success, design thinking into practice, customer experience innovation leading to growth in mobile broadband industry. You can engage more workshops and face-to-face communication with speakers.

Customer Experience Management (CEM) in Telecoms Global Summit is organized by CX Network.

CX Network is the leading online resource for senior customer experience, service, insight, digital and marketing decision makers. Their value-rich content includes industry news, market reports, the latest trends and challenges, CX TALK videos, interviews and podcasts with CX leaders, best practises, digital events, and much more.

This year operators, alongside the likes of Verizon, AT&T, Orange, Jio, du, PTCL, Vodafone, Sky and many more, will gather to assess telecom limitations and seek out opportunities for CX and revenue growth through thinking outside of the box of standard offerings, common CX processes and customer service.

The summit will be an excellent platform to initiate new business relationships.

Interested? For registration click here.

This event is organized by CX Network on 29-31 January in London.