Eugene Bloom
5 Tips for Training Call Center Agents
People formulate an image of your brand based on your customer service. That’s why it’s vital to have professional call center agents who can represent your company, products, and values appropriately. Customer service training can help with this. However, there …
5 Tools You Need for Sales Training
Research on the impact of sales training conducted by Sales Readiness Group and Training Industry showed that companies whose “sales skills training programs exceeded expectations had significantly higher win rates (52.6%) than companies where training programs met expectations (48%) or …
How to Create an Engaging Video Tutorial
Videos have become an essential means of communication with customers, partners, and employees. 69% of people say they prefer to watch a short video to learn about a product or service. Videos help generate leads, increase sales, reduce the number …
