Take Notes On Samsung’s Most Clever and Successful Digital Marketing Strategies
The world is driven by innovation and technological marvels and there’s a name that shines brighter than most: Samsung. Imagine a small trading company in South Korea in 1938, starting on a humble path. Fast forward through decades of hard work and visionary transformation, and you find yourself in the presence of a global giant, a household name. But what’s their secret? It’s not just about cutting edge technology and smart marketing; it’s about a journey filled with digital adventures and strategic triumphs. Samsung’s rise is a testament to their commitment to innovation and their mastery of the digital realm.
The story you’re about to dive into isn’t just about gadgets and gizmos; it’s about how Samsung used digital marketing to make these products an integral part of our lives, creating meaningful connections along the way.
The brand’s success story is nothing short of awe-inspiring, with its digital marketing campaigns and effective Samsung digital marketing strategy.
Let’s dive in!
Marketing Strategy of Samsung
Before we jump right into the exploration of Samsung’s digital marketing strategies, we must first break down the brand’s journey and how it has positioned itself in the global market.
Historical Context: Samsung’s Evolution
Samsung’s journey to becoming a global giant dates back to its humble beginnings as a small trading company in South Korea in 1938. Over the decades, it transformed into a conglomerate with a presence in various sectors, including electronics, shipbuilding, and more. In fact, Samsung is still one of the largest shipbuilders in the world. This evolution laid the foundation for a diversified product portfolio, a crucial element of Samsung’s marketing strategy.
Emphasis on Cutting-Edge Technology and Innovation
What makes Samsung’s marketing strategy great is the brand’s commitment to innovation and cutting edge technology. Samsung has consistently invested heavily in research and development. Thus, the brand ensured its products remained at the forefront of technological advancement.
Market Segmentation and Targeting Strategies
Samsung understands that one size does not fit all. To cater to a diverse customer base, the company employs effective market segmentation and targeting strategies. Whether you’re a professional seeking a high-performance device or a budget-conscious consumer, Samsung has a product tailored to your needs. This approach ensures that Samsung’s offerings resonate with a wide range of customers, contributing to its market dominance.
Competitive Pricing and Value Proposition
While innovation is key, Samsung also recognizes the significance of competitive pricing. In an industry where pricing can be a decisive factor for consumers, Samsung strategically prices its products to offer value for money. This combination of cutting-edge technology and competitive pricing creates a compelling value proposition that entices customers to choose Samsung.
Building a High-Quality, Reputable Brand Image
Brand reputation, especially when we talk about tech giants like Samsung, is indispensable. Samsung has worked diligently to cultivate a high-quality, reputable brand image. Their commitment to quality assurance and customer satisfaction has helped build trust among consumers. This trust, in turn, translates into brand loyalty, with customers returning to Samsung for their next purchase.
Marketing Mix of Samsung
Now that we’ve gained insights into the core principles of Samsung’s marketing strategy, let’s take a closer look at how the company navigates the intricacies of the marketing mix—product, price, place, and promotion—to maintain its competitive edge.
Product: A Diverse Portfolio of Consumer Electronics
Samsung boasts an impressive array of consumer electronics and home appliances. From cutting-edge smartphones and tablets to sleek televisions and more, the brand’s product diversity is staggering. This wide range allows Samsung to cater to various customer needs and preferences while ensuring that there’s a Samsung product for every lifestyle.
Price: Strategic and Competitive Pricing
In a market characterized by fierce competition, Samsung has mastered the art of pricing. The company employs strategic pricing strategies to remain competitive while upholding the perceived value of its products. Additionally, Samsung periodically offers sales promotions and discounts to attract budget-conscious consumers and boost sales.
Place: Extensive Distribution Channels and Market Presence
Samsung’s global presence is a testament to its effective distribution strategy. The brand has established an extensive network of distribution channels, ensuring that its products are readily available to consumers worldwide. This strategic positioning extends beyond retail stores to include partnerships with carriers, eCommerce platforms, and even exclusive Samsung Experience Stores.
Promotion Mix: The Engine of Samsung’s Marketing
Samsung’s success is not solely attributed to its product excellence; it’s equally reliant on a robust promotion mix. This mix encompasses advertising, public relations, and sales promotions. Let’s break down the key elements:
- Advertising: Samsung invests heavily in advertising campaigns across various media channels, ranging from television to digital platforms. These campaigns often showcase the innovative features of their products, emphasizing how they can enhance consumers’ lives.
- Public Relations: Maintaining a positive public image is vital in today’s digital age. Samsung actively engages in public relations efforts to ensure its brand reputation remains unscathed and that customers perceive it as a trustworthy and socially responsible brand.
- Sales Promotions: Periodic sales promotions, including discounts, cashback offers, and trade-in programs, incentivize consumers to choose Samsung products over competitors.
Comparison Between Apple and Samsung Marketing Strategies
Samsung always brings out the best in products. That’s why keeping Android in the game in an iOS-dominated world, always works. Samsung’s biggest rival is as we all know, Apple. Despite the tough competition, Samsung digital marketing strategies managed to get through all of them in success. But how? To gain a deeper understanding of Samsung’s digital marketing strategy, it’s crucial to draw comparisons with its formidable rival, and thus, Apple’s digital marketing strategy. These two tech giants have long been engaged in a fierce competition that has shaped the consumer electronics landscape.
Analyzing Key Differences
- Product Range vs. Specialization: Samsung boasts a diverse product range, encompassing smartphones, tablets, televisions, home appliances, and more. In contrast, Apple specializes primarily in a select few product categories, such as iPhones, MacBooks, and iPads. Samsung’s strategy of offering a wider range of products caters to a broader consumer base, while Apple focuses on a more exclusive, niche market.
- Market Share vs. Branding Image: While Apple often leads in terms of brand perception and customer loyalty, Samsung excels in capturing a significant share of the market. Samsung’s marketing strategy prioritizes market share and sales volume, making it a prominent player in various segments. Apple, on the other hand, emphasizes its brand image and positions itself as a premium, aspirational brand.
Digital Marketing Strategy of Samsung
Samsung’s digital marketing strategy is a masterful blend of innovation and customer engagement. The brand harnessed the digital realm to craft compelling narratives around their products, making them not just pieces of tech but indispensable companions in our daily lives.
One of their standout strategies is the art of storytelling, where they go beyond the features and specifications, focusing on how their devices enhance and simplify our experiences. They create content that resonates emotionally, whether it’s about bringing families together, capturing precious memories, or empowering individuals to pursue their passions. This emotional connection forms a bond with the audience, making Samsung more than just a brand; it’s a part of our personal stories.
Moreover, Samsung’s branding efforts extend beyond its products to encompass corporate social responsibility initiatives, such as sustainability and community engagement. These efforts contribute to a positive public perception, strengthening Samsung’s brand image.
Social responsibility projects are a crucial aspect that nearly all brands engage in to make a positive impact on the world. Samsung is no exception in this regard.
Samsung Italy’s meaningful project, PizzAut, is a tablet app designed for people with autism. Aiming to create an inclusive work environment for people with autism, Samsung Italy built an app that makes restaurant management easier and provides them a chance to get involved in society.
Created by FCB Milan, the app has been designed by engineers, UX designers, psychotherapists, and language experts to reveal the challenges that are usually faced.
Samsung Social Media Strategy
Samsung maintains a strong presence on major social media platforms, strategically using each channel to achieve specific goals. Given the visual nature of Instagram, Samsung uses this platform to showcase the aesthetics and features of its products. High-quality images and short videos highlight the user experience and design of their devices.
Below, you can find one of the recent posts that Samsung shared on its Instagram account. To promote their latest vacuum cleaner, the Samsung BESPOKE Jet AI vacuum, and showcase its strength, the brand created a post where they clean the streets of New York City.
Samsung also uses other platforms like YouTube and of course, TikTok, to promote its products. On the brand’s TikTok account, you’re most likely to find all sorts of different content about Samsung’s various products, from televisions to smartphones. Not only that, Samsung does not miss on the opportunity to collaborate with other actors or influencers and create fun and engaging content on its account:
@samsung Art, film, TV? #TheFrame is an unbelievably sleek combination of them all! 😎: TikTok @dujonanderson #LifestyleTV #LifestyleScreen #MovieNight #Samsung ♬ original sound – Samsung
Samsung Advertising Strategy
Samsung’s advertising strategy is a masterclass in capturing the attention of a global audience and driving brand recognition. Through creative storytelling and impactful messaging, Samsung has consistently delivered memorable advertising campaigns. We can definitely say that these compelling stories go beyond product features. They focus on how Samsung devices enrich lives, be it by bringing families closer, preserving cherished moments, or empowering individuals.
This creative commitment sets their ads apart in a competitive marketplace.
One example for Samsung’s visually stunning campaign is The Strange Tailor Shop Campaign featuring BTS:
As we’ve already mentioned above, Samsung’s ads are visually striking and innovative. Their multi-channel approach ensures their message reaches consumers across diverse platforms. Understanding the importance of localization, they tailor campaigns to connect with regional audiences while maintaining a globally consistent brand image. This approach not only promotes their products but also cements a brand identity that becomes a personal chapter in consumers’ stories – a remarkable example for tech brands looking to achieve equally effective marketing objectives. However, we must say that partnering with successful and experienced tech marketing agencies can be your easy way out.
Apple vs. Samsung
Just the spot called “Growing Up” doesn’t mean the brands grow up and stop bickering with each other in the marketing world.
Before the launch date of the iPhone X, Samsung rolled out a new spot that is entirely about mocking Apple. That wasn’t the first time Samsung mocked Apple (we stopped counting, to be honest) but this time, they’re making it more fun. Created by Wieden + Kennedy Portland, ‘Growing Up’ refers to everything from storage space to water resistance — and of course, the endless line-ups which is the funniest part. After watching the film, even the fans of Apple we bet can’t help but smile.
The spot begins in the year 2007, as the first-gen release of iPhone. The hero, Erik, of course buys the product, while his future-girlfriend Lauren has a Samsung by 2013. Eric started having storage issues even in the old version of iOS. Then, in 2013, when they compare the screen sizes and the water resistance, the results are shameful.
Samsung’s Video Marketing Strategy
One of the important elements of Samsung’s digital marketing strategy includes an extensive video marketing approach. They’ve created brand films that convey their values, visions, and the core of their brand, often using visuals, sounds, and storytelling to connect with their audience on a deeper level. This approach goes beyond mere advertising; it’s about establishing a brand identity and a connection with the consumers.
The purpose of brand films is to acquaint your audience with your values, visions, and ultimately the core of your brand.
Remembering the outdoor-themed ad campaigns a lot of time, Samsung is always side-reflecting an adventurous concept as a brand image for a notable amount of time. In their brand film from 2013 as above, we see 18 perilous locations from Scandinavia filmed at -31 Celsius with helicopter shots and husky dog sleds and snowmobiles. The film is being used by Samsung to promote their new Heat Pump, N-Series especially for Scandinavia but also been shown at exhibitions and trade shows globally.
Samsung’s remarkable journey through becoming a tech giant offers invaluable lessons for businesses seeking success in the digital age. From their relentless commitment to innovation and diverse product range to their adaptable use of digital tools and engaging storytelling, Samsung’s digital marketing strategies underscore the importance of staying at the forefront of technology, crafting compelling narratives, and embracing digital platforms.
As marketers and entrepreneurs, we can draw inspiration from Samsung’s digital marketing brilliance, applying these insights to elevate our own digital presence and achieve lasting impact in our respective industries.