Account Manager

SocialChain is looking for an Account Manager to join their team in Manchester.


SocialChain is a multi-award winning social media marketing agency with offices in Manchester, London and New York. We’re a creator-led collective with experience executing full-scale social campaigns for big-name brands like PUMA, Apple and the BBC.

Since 2014, we’ve been responsible for pushing social forward, and breaking tradition boundaries to establish the gold standard in social media marketing. We’ve been able to do this by constantly embracing change, and by bringing in new people who contribute to Social Chain’s evolution. That’s where you come in.

In February 2023, we became part of the Brave Bison universe as the Social & Influencer division of the business. This extends our social media services into wider marketing and tech territories, working with brands like New Balance and Currys.

Outline of the role:

We understand the power of social and its potential. If you do too, read on. We’re looking for an innately organised, commercial, creative and analytical thinker to join our client services team. You’ll play a pivotal role within the agency by owning, and in part supporting, the delivery of some of our largest client partnerships. Working alongside an Account Director, you will lead the day to day running of client business at a senior level, using a high level of initiative to execute strategies.

You must be able to distil client briefs and take a lead role to come up with effective social strategy and executional plans. The role requires a strong combination of leadership and communication skills – as well as knowledge across social and the wider communications landscape.

Closing Date – 22nd February 2024
Please note, applications may close earlier than this date depending on applicant numbers.

Key Tasks and Responsibilities:

  • A strong working knowledge of the social media landscape, the wider communications landscape and your clients business. Be proactive in sharing this knowledge, both internal stakeholders and also with clients
  • Distil client briefs or business problems and translate into internal briefs – translating business problems into marketing, communication or social objectives
  • Oversee the day to day management of agency / client responsibilities – to include reporting, project management and financial processes
  • Responsible for keeping clients informed of new social initiatives and opportunities for the continued development of the clients business
  • Working alongside internal teams, analyse campaign performance, build case studies and recommend future solutions
  • Meet and exceed financial targets with the accounts you own and support with
  • Build strong working relationships with clients – adopting and championing best-in-class approach to account management
  • Oversee the development of Account Executives within the team

Ideal Candidate Requirements:

  • You’re a natural leader– You understand what it takes to effectively lead a high-performing client delivery team
  • You’re a confident communicator – You can effectively share your thoughts, ideas and insights in both verbal and written communications
  • You’re analytical and a strategic thinker– You are comfortable with data, distilling insights and supporting with strategic builds
  • You’re commercially minded – You have strong commercial acumen and understand the need to deliver value for the agency and our clients
  • You’re innately organised & obsessed with detail– You are the person who thrives off organisation and loves to consider all the finer details of a plan. It’s all the little things that produce big results
  • You’re invested in social– You have an understanding of social media platforms and how brands can best leverage them for brands
  • You’re a perceptive & holistic thinker – You confidently add value through clarity and an inclusive perspective. A champion of diversity and inclusion, ensuring our creative executions speaks to and represents the rich tapestry of society
  • You’re a creative path finder – You can adapt and evolve as challenges arise, and can be pragmatic without losing sight of the executional goals. You react to problems with creative solutions that go beyond what is expected
  • You’re a self-starter – You can identify opportunities to add value and run with it. In the same breath, you are proactive in asking for help and support where required
  • You’re a great collaborator and motivator – You’ll encourage creative excellence by working collaboratively with multidisciplinary teams, earning respect as somebody who is easy to work with and trusted to deliver quality work
  • You’re building from solid foundations – You have 3+ years of experience in client services at a social, wider digital or creative agency

What you’ll get:

  • Hybrid Working: 2 office days per week
  • Flexible Working: Choose your own shift pattern, flexing around our core hours of 10am-4pm
  • Above-statutory employer’s pension contribution: It matters, so we make sure it’s done properly
  • Headspace Subscription: Now more than ever, it’s important to mind your mind!
  • 25 days annual leave: This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days
  • Christmas closure: No need to save holiday days for the Christmas closure period. It’s on us!
  • Birthdays off: One extra day to celebrate your big day
  • Summer hours: Between June and Aug we finish at 15.00 every Friday
  • Online coaching: Unlimited coaching via MoreHappi
  • Remote Working: Work abroad for up to one month a year
  • Performance & Salary:Reviewed twice a year for everyone
  • Free Food + Drink in the office: Our snack drawer and fridges are always full!
  • ‘Choose Your Own’ Benefits:Upon successfully completing your probationary period

SocialChain promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs.

Employment is subject to the provision of proof of eligibility to work in the UK.

Job Application Link:


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