Eser Teker

Eser Teker is an experienced UX writer, working at SHERPA for more than 3 years. Prior to joining SHERPA, he had worked as a content manager, editor and writer for digital publishers.

the-9-key-steps-of-customer-experience-cx-journey-mapping
the-9-key-steps-of-customer-experience-cx-journey-mapping
blog | Digital Marketing

The 9 Key Steps of Customer Experience (CX) Journey Mapping

A CX journey map can be created by predicting the respective behaviours of different personas, based on data collected by research, across the different channels and touchpoints determined by emerging ideas that come about through comprehensive and swift teamwork. Now, …