Simpalm

The Client

Bamboo LLC is a startup based in Chicago, IL. Founders have been in gaming café business and wanted to build a digital solution to retain and bring more customer.

The Challenge

Gaming cafes are very unique businesses, they are fast paced environment and customers are always looking for rewards and loyalty incentives. This was the problem clearly seen by the founders, they try to use a loyalty/reward program off the shelf. None of the existing platform had the features and functions specific to gaming cafe. Founders wanted to build a loyalty point of sale for gaming cafe that allows business owner the attract customers and reward them for repeat business. Mike and Rocky, founders

The Solution

We designed and developed a web application, two mobile apps and a backend server. The web app is used by store owners for managing customers, promotions and loyalty programs. They push promotions to customers via text messages. The mobile apps are found at gaming cafes and other gaming locations. One mobile app is for customers to check in and see their available rewards. The other mobile app is for location attendants and employees to manage customer profiles. The apps work together to create a seamless process and great experience for business owners to send promotions and for customers to enjoy playing.

 The Impact

1. Gaming cafes were able to increase their customer spending by 25% using the reward program.
2. Using reward campaigns, locations were able to increase same customer visit by 30%.
3. Software reduced the operation team time by 20%, reducing the operational cost for the business.

The Client

The National Fitness Campaign is an organization that aims to promote healthier communities across America. The Fitness Campaign has developed several free outdoor Fitness Courts® across the country with various exercise stations for the general public to access.

The Challenge

The client was looking for a new way to promote the use of the Fitness Courts, and to garner more consistent use and recurrent activity from their users. While they had an existing mobile app that allowed users to search for and check into a court, this required users to not only have the app downloaded but also required the user to have a registered profile. So the client sought a solution that would make the check-ins easier and quicker for a user, and they also wanted to utilize gamification to reward their users for consistently checking in to the Fitness Courts.

The Solution
We developed a Progressive Web App that a user could open by scanning a QR code, which would be placed at each Fitness Court  location. The PWA would open directly to a check in screen, where users could check into the court as a guest, or else register a profile and then check in. Guest and registered users would be encouraged to return and check in again as they would earn special badges for their check-ins. The app would also track their progress by recording a user’s week streak, to promote more consistent check-ins. Registered users would get the additional benefit of being added to a national leaderboard, where they could compare their check-in progress with other users across the country.

We also developed a web application for the client to manage the PWA content and oversee the usage as a Super Admin. The super admin platform allows the client to update the content for videos and challenges that are viewable by the PWA users, as well as view analytics regarding the usage of and engagement with the app.

The Impact

The client is able to gather useful analytics about the PWA usage, and compare this data with the mobile app usage to develop better solutions for engaging with their users and improving the user experience.

The Client

Green Threads, LLC is a federal IT solutions provider specializing in Identity and Access Management, Web Service Security, and Single Sign-On known for their vendor-agnostic and standards-based approach. They have delivered solutions for agencies such as the Department of Veterans Affairs, National Archives and Records Administration, United States Postal Service, and the United States Patent and Trademark Office.

The Challenge

The client had an existing website, but were looking for a complete redesign. greenthreads wanted something more modern, updated, and user-friendly website. They wanted a website that would communicate their expertise, federal experience, or the value they bring to clients in the security and identity management space. The client wants Simpalm to redesign and create an updated and user-friendly website.

The Solution

Simpalm came on board as a renowned web design company in Maryland and collaborated with Green Threads to redesign and develop a complete overhaul of their website. Working closely with the client, we delivered a modern, professional, and user-friendly website built on WordPress. The updated site effectively highlights Green Threads’ expertise, federal experience, and the solutions they have successfully delivered.

The Impact

1. Visitor engagement increased by 30% after the launch of new website.
2. Company has received 5% more inquiries due to the engaging design and message of the new website.
3. Google analytics shows session time increased by 35%.

The Client

Kids After Hours (KAH) is one of the biggest after school care providers in Maryland. KAH provides summer camps and school-year programs to thousands of families across Maryland. They operate in locations throughout Montgomery and Carroll counties, offering activities that range from science and skate camps to drop-in childcare before and after school.

The Challenge

The client wanted to create a new version of their website with a cleaner, more appealing design. They wanted their site to be user-friendly and to feature a fun, colorful aesthetic which would communicate their values as a family-run and child-friendly program. From a functional standpoint, they aimed to provide information about Kids After Hours and introduce parents to their many offerings.

The Solution

Simpalm worked with the client to overhaul their website, using both client-provided and newly created designs. The result was a professional, user-friendly site built on WordPress, which presents the services provided by Kids After Hours in an appealing way.

The Impact
1. Customer engagement has increased by 25% compared to older websites.
2. Due to mobile responsiveness, more visitors are coming from mobile devices.

The Client

AudiobookNow is a company headquartered in Northern Virginia. Company was started by the founders of BookLender.com to enter into the audiobook space.

The Challenge

Client had a very good web platform for its customers to download audiobooks and listen to them. Client had built mobile apps in 2010 using cross platform framework. The mobile apps built using titanium were performing poorly and lots of their customers were leaving them due to the poor design and performance of the apps. Users could not even perform several key functions like ability to speed up the audiobooks. There were issues with the Bluetooth headphones and phone audio players. Client reached out to Simpalm in 2012 to build the apps using latest native app approach to improve the performance.

The Solution

AudiobooksNow is an innovative book reading platform for users who love reading digital books. The AudiobooksNow is a whole new way to enjoy reading while road trip or long commute. Simpalm is a leading mobile app development company in USA and has developed both iOS, Android and Nook app versions of AudiobooksNow with custom Audio Player and Book Narrator that make a story come alive to provide an enjoyable book reading facility. AudioBooksNow comes with large selection of bestselling and classic titles of famous digital books.

The Impact

1. Mobile app allowed the customer to compete with big plyers like Audible, Audiobooks and Spotify.
2. Company’s revenues increased by 40% after introducing improved app by Simpalm.
3. User base increased by 35% with mobile apps, broadening the overall user outreach.