The Customer Service and Experience Summit London 2019

Organization:Incite Group



When: 16/09/2019 – 17/09/2019

The Customer Service and Experience Summit London 2019 brings together the most important brands and 200+ customer service leaders to help you set the bar for your multi-channel support strategy going forward.

The summit will help you keep up with the rapid pace of progress and ensure you nail your customer strategy from technology through to internal teams.

The Customer Service and Experience Summit 2019’s industry chosen themes are artificial intelligence, chatbots, digital customer service and people management and engagement.


Why You Should Attend?

  • Pan-European Networking: There are executives from multiple European brands for deeper insights, benchmarking and learnings.
    Customer Service & Experience Focused: This summit is dedicated to customer support leaders who are looking to advance their customers experience through better service.
  • Practical, Real-world case studies from proven brand leaders: The summit will deliver case studies filled with next steps and ‘how to’s’ from major brands.
  • Network with senior customer service executives from huge brands: Attendees who have joined to the conferences include executives from Hilton, Estee Lauder, McDonalds, Nestle, Comcast, Google and more. Over 70% of attendees are guaranteed to work at ‘end user’ major brands. And over 60% of them are Directors, or more senior.
  • An agenda focused on the future of your discipline: This summit nevertheless constantly looks forward. This year, they will take social media customer service delivery as a baseline, not a goal.

The Customer Service and Experience Summit 2019 is organized by Incite Group that is a business intelligence company devoted to helping large corporations serve their customers better. Incite Group events bring together leaders from across Marketing, Mobile, Social & Customer Care.

Special discount from the Digital Agency Network:

DAN readers will get a £100 discount on all ticket types. Enter discount code “DAN100” at checkout.

Reserve your place now here before it’s too late!

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