Service Design Virtual Experience 2020




When:26/10/2020 – 28/10/2020

Service Design Virtual Experience 2020 is one of the greatest design thinking conferences that optimizing customer experience through holistic service design.

Service Design Virtual Experience 2020 enables designers to transform customer and employee experience by creating human-centered innovation incorporating the entire ecosystem of back end and front stage players. This great online design event will gather service design leaders from various functions, silos and disciplines across the flavors of service design.

Speakers Include:

  • Michael Allenberg, Lead Service Designer & Design Thinking Coach, Cox Communications
  • Jessica DeMartini, Customer Experience Strategy Consultant, Wells Fargo
  • Laura Naylor, Head of UX Research, YouTube
  • Bill Nottingham, VP of Growth, Nottingham Spirk
  • Brian Shyu, Sr. Manager, UX Design and Development, Eaton

Service Design Virtual Experience 2020 is organized by IQPC which is the global online community and research hub for more than 140,000 customer contact members. IQPC goes beyond the traditional event experience to deliver enhanced learning and networking opportunities.

Whether you are a product or service organization, companies are challenged with a newfound layer of fulfilling top-notch customer service, customer delivery, and service experience. Immerse yourself in the next generation of customer experience with keynote sessions, panel discussions, interactive discussion groups and comprehensive design drive.

Won’t be available to attend live? Don’t worry, the Service Design Virtual Experience sessions will be available to view on-demand after the event.

For more details and to register for on-demand access, visit the Service Design Virtual Experience 2020 website.

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