Senior Digital Account Manager

Carter Digital is looking for a Senior Digital Account Manager to join their office in Melbourne.

Employer: Carter Digital

Location: Melbourne / Australia

Position: Senior Digital Account Manager


Carter Digital is looking for an experienced and enthusiastic Digital Client Manager to join our talented Fitzroy Agency.

They will be a champion for Carter Digital, passionate in building long-lasting client relationships


• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Your Day-to-day:

• Work with some of the most amazing Non for Profit, Arts and Culture and Health Clients
• Write and communicate project briefs to the Project Manager and wider team
• Work with the Project Manager to ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly and accurately the client’s account progress of monthly/quarterly initiatives to internal and external stakeholders
• Measure and report on (where appropriate); A project’s financial and delivery schedule, Billing amounts and billing dates and log the information within the appropriate documentation, Potential future work from the Client
• Financial management of accounts including; Estimating, Invoicing, Debt Management
• Work with the Client lead and assist with the transition of new clients into the studio taking over key communication from the Business Development Team


Ideally, you would possess the following competencies;

• A solid background in advertising, design or marketing, with 5-7 yrs of experience
• Have the ability to act on potential issues within a client account and escalated as required
• Identify and grow opportunities and collaborate with the Client Lead to ensure account growth
• Be informed and able to discuss digital trends and current industry issues
• Established presentation and writing skills, including pitch work
• Excellent verbal and written communication skills
• Be looking to move to a Account Lead role within 12 months


Carter employees enjoy:

• Exposure to some of the best clients on the planet!
• 10 days working from home (or the beach) each year
• Your birthday off
• Flexible working hours

Job Application Link:

Carter Digital

One of Asia Pacific’s top innovative and most influential Australian experience agencies. People first. Design later.


Studio 3, 281 Brunswick Street, Fitzroy, VIC 3065


+61 3 9412 7000

[email protected]

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