Account Director

Beyond is looking for an Account Director to join their office in London.

Employer: Beyond

Location: London / UK

Position: Account Director


Are you an experienced Account Director with a strong understanding of digital product design? Do you have experience building and nurturing client relationships? Are you excited by the thought of helping to grow a business?

If you answered ‘yes’ to all these questions, then we have the right opportunity for you to grow your career. Beyond is looking for an Account Director to work as a senior owner for a client’s portfolio, deepening and directing the overarching client relationship.

Also, to facilitate the link between all stakeholders and maximise opportunities. By partnering with the client he/she ensures client excellence and governance across the collaborative sets, and then take full accountability for the overall direction of the client interaction/programme.

What you’ll be doing:

Client Leadership:

• Develop excellent relations with Beyonds clients and with their agency partners
• Be seen as a leader and trusted advisor in digital strategy, technology delivery, business transformation and customer service
• Build deep client relationships and become a critical business partner
• Ensure clients are deriving maximum benefit from their solutions. Drive them to transform their business by adopting the more future facing product, business, and technology changes
• Act as a point of contact for multiple client relationships
• Ensure highest quality of client service standards from everyone at Beyond
• Determine how best to achieve client’s goals through strategic programs
• Work with Client Strategist and your Business Director to provide clear goal setting and growth management
• Be accountable for setting up and maintaining the client governance and cadence
• Ensure the output from Beyond’s team is at a world class standard and cadence
• Managing C-suite stakeholders internally and on the client side

Business Development:

• Play an active role in business development, leading proposals and sales presentations
• Identify ways in which Beyond can support the client in the achievement of its business and communication goals
• Leverage new opportunities and change through selling ideas or solutions to clients
• Achieving clear revenue results through growth targets
• Understands the latest business and consumer insights
• Entrepreneurial thinker, proactively generates and presents new ideas
• Use of data to validate logic

Product as a service:

• Work closely with both Beyond and client product teams, and support changes required and provide ideas and business lead strategies that ensure long term results
supporting and advocating best practice product lifecycle methodology
• Helping translate the client requirements and external trends in to product strategy

Product / Business Strategy:

• Works closely with your Business Director and clients, to lead/participate in, articulate and set clear product and business strategies, objectives and roadmaps
• Participate in the development of product strategies off the back of business objectives, complex data structures, research and insights
• Develop a deep understanding of the client landscape, including business strategy, data, budgeting and investment, product and delivery

Identified Opportunities:

• Understands the latest business and consumer insights
• Leverage new opportunities and change
• Entrepreneurial thinker, proactively generates and presents new ideas
• Use of data to validate logic

Organisation Transformation / Business Design:

• Apply change management methodologies
• Communication and application of organisational design practices
• Work alongside the Product Director, to determine the best system, talent and organisational structures, that support our clients growth and efficiencies

Client Management:

• Own operational reporting across your portfolio, including income forecasting, financial reporting, invoicing and financial risk
• Participate, in creating annual / quarterly account plans and strategies for developing and growing your portfolio of accounts
• Own the detail and be accountable for it, both your own and your teams; through the development of proposals, scopes of work and contracts
• Work well under pressure, with a high degree of flexibility and fluidity and have an objective-focused and positive approach
• Inspire, collaborate and coach teams to do their best work; be open minded to the opinions of others, help your teammates out, get stuck in when it’s needed, and feedback in the moment to acknowledge someone’s good work
• Give constructive feedback to all stakeholders

Required Knowledge:

• Knowledge across customer development, UX/UI design & Product Management
• Conversion optimisation
• Understanding of consumer insight and metrics and how to apply them
• Appreciate and drive human centered product design
• Experience overseeing, running and delivering digital products
• Be an evangelist for technology and its influence on product

Technical Abilities:

• Superior presentation skills
• Root Cause Analysis (RCA) processes (desirable)
• Organisational design
• Proficiency with MS office, keynote, google apps suite

Required Experience:

• 6+ years experience of working within a digital, product or consultancy space
• Experience overseeing product builds/accounts or previously worked as a product manager
• A proven track record of working with creative people on bespoke initiatives
• Experience in and a deep understanding of digital product development systems and processes
• A proven track record managing and growing digital accounts with accountability for a sole quota of over £2million
• A proven track record of growing multi-million pound accounts over 12-18 months
• Experience on engagements and accounts over 12 months

Perks of Working at Beyond:

• A team of passionate people who genuinely care about what they do and the standard of work they produce
• An awesome new office space
• Agile working
• Opportunities to make a difference in a nimble, highly productive environment
• Inter-office travel opportunities
• Minimum of £500 flexible benefits allowance such as healthcare & dental
• 6% matched contribution pension scheme
• 25 days holiday, plus your birthday off for free and a paid office closure between Christmas and New Year’s Day (so a total of at least 30 days leave a year PLUS bank holidays!)
• Monthly social events organised by the Beyond social committee

A link to your portfolio and LinkedIn profile should be provided to be considered for this position.

If you think this role is a match for you, please submit your CV and optionally a cover letter, outlining how you meet the requirements for the job and explain how you would make a great addition to the Beyond team. If you would like to know more about the role, please reach out to [email protected] via LinkedIn.

Job Application Link:


Beyond is a global design and technology ideas company. They help ambitious companies create market value with design-and technology-based products.


75 Bermondsey Street SE1 3XF


+44 (0)20 7908 6555

[email protected]