Account Strategist

Pepperjam is looking for an Account Strategist to join their team in Santa Cruz.

Employer: Pepperjam

Location: Santa Cruz / USA

Position: Account Strategist


An Account Strategist is distinguished by a dedicated focus to customer satisfaction, realized through strong verbal and written communication skills. The Account Strategist will be responsible for providing superior customer support for our Merchant partners, managing a portfolio of relationships, and driving revenue growth. He/she should excel at relationship building, analyzing marketing campaigns and be self-motivated.

The successful candidate will be an aggressive self-starter and must possess an unbelievably strong work ethic, intelligence, sense of urgency, positive attitude, tenacity, and have a desire to put the customer first every day. The employee must have the ability to execute special assignments and tasks under only general supervision. The employee must have a personal sense of integrity, commitment and professionalism. This position provides high growth potential for candidates looking to build a career in a growing industry.

What you will do:

• Partner with a portfolio of established and emerging brands on objectives and KPIs for success
• Consult on affiliate program strategy and actionable tactics
• Lead weekly customer calls; and proactively communicate reporting, new opportunities, and progress against objectives
• Prepare and conduct online and in-person customer presentations with excellence
• Forecast budgets for customers and Pepperjam
• Assist in renewals and contract negotiations
• Collaborate with team members in developing and sourcing customer opportunities

What you will achieve:

1 – 6 months
• Master affiliate ecommerce strategies and effective tactics for revenue growth
• Master publisher partner types and how they contribute to consumer acquisition
• Master program strategies such as commissioning and media
• Take lead on group of assigned customer relationships
• Build strong relationships with brands, publishers, and internal team members

6+ months
• Manage budgets, renewals, and risk mitigation
• Grow ecommerce revenue for established and emerging brands
• Contribute to tactics and processes designed to enable customer success
• Grow the Pepperjam reputation for quality work and support of customers

What you’ll need to be successful:

• Strong ability to manage and prioritize multiple tasks in a high-demand environment while demonstrating professionalism and good judgment 
• Impeccable attention to detail and organizational skills 
• Fantastic interpersonal communication skills and experience interfacing with all levels of an organization 
• You’re a natural conversationalist and approach every interaction as an opportunity to help someone  
• Passion for teamwork and positively contributing to the success and reputation of Pepperjam 
• A bias for action and sound instincts on how to resolve issues effectively. You’re inquisitive and like doing research in order to solve problems and identify solutions 
• Motivation to learn and adapt in a dynamic, fast-growing environment


• Bachelor’s Degree in Business, Marketing, or a related field from an accredited college or university or 2 years of equivalent online marketing, e-commerce, or affiliate marketing experience
• 2+ years marketing experience, Affiliate experience preferred
• Strong analytical focus, ability to aggregate and manipulate large data sets
• Ability to multitask and execute tasks; detail oriented
• Excellent communication and interpersonal skills
• Experience using with PCs, Windows, MS Word. Advanced user of MS Excel, PowerPoint
• Personal sense of integrity, commitment and professionalism

Job Application Link:



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