Digital Account Manager

WebEnertia is looking for a Digital Account Manager to join their team in San Francisco.

Employer: WebEnertia

Location: San Francisco / USA

Position: Digital Account Manager


We are actively seeking an inspiring Account Manager with 2-4 years of experience to join our growing team, ensuring exceptional levels of customer satisfaction and supporting long-term, high-value partnerships with our clients.

The right candidate will be able to manage multiple accounts simultaneously from initiation through launch and post-launch activities/opportunities. You’ll drive accounts forward by understanding business context and goals, success factors, platform approach and risks while keeping an eye on client timelines, client satisfaction, team engagement and profitability opportunities.


Proactive Client Relationship Builder:

  • Develops, maintains, and extends client relationships by creating and maintaining a deep understanding of the client’s business, goals, and budget cycles, and can translate those into projects or new opportunities for WebEnertia
  • Continually fosters meaningful communication between WebEnertia and our clients throughout the relationship and oversees day-to-day management of all client account interactions and projects
  • Provide strategic planning for both short and long term client goals through QBRs and ABRs
  • Is responsible for growing client accounts — both project base and revenue
  • Acts as liaison for internal and external communications with assigned accounts
  • Manages ongoing correspondence and ensures a positive relationship with assigned accounts
  • Assists Director of Client Services with outward-facing client relationship management
  • Assists with potential new business (BizDev) opportunities

Strategic Thinker and Communicator:

  • Delivers proactive, strategic, and relationship-based account management by continually providing solutions and ideas to clients, thus resulting in increased, profitable opportunities for WebEnertia
  • Assists with client strategies and provides updates to these strategies as needs dictate
  • Keeps informed of the client’s industry/segment to make applicable and impactful recommendations and suggestions regarding marketing strategy
  • Ensures client team and WebEnertia team are thinking in an integrated way that aligns with the client’s goals and initiatives
  • Assist in brainstorming strategies to help expand awareness of WebEnertia’s services
  • As part of the team, be prepared for and participate in new business presentations and provide assistance in pitching fresh and innovative solutions to clients

Measurement of Success:

  • Results meet targeted client goals and KPIs
  • Achieve Gross Profit goals for assigned client contracts
  • Work closely with the Client Services Director to ensure agency goals and client expectations are met
  • Documentation of client’s progress, and reviewed a minimum of twice a year
  • Full understanding of client’s “health,” and identifying at-risk account


  • Competitive pay
  • Feedback based on regular 1:1s, 6-month and annual touchpoints with Leadership
  • 401k matching opportunities
  • Company provided daily lunch for on-site employees
  • A generous supply of office snacks and drinks
  • A team of great people in a family-like atmosphere
  • ‘Work from Anywhere’ flexibility


  • Bachelor’s degree (e.g. Marketing, Advertising, Business, Communications, Graphic Design or other related degrees)
  • 2-3 years experience in account management, with digital and traditional deliverables
  • Proven ability to effectively manage multiple projects simultaneously
  • Excellence in client interface and customer service
  • Good knowledge of content management systems such as Drupal and WordPress.
  • Experience working with both creative and technology teams
  • Exceptional communication skills – you will often be speaking with both technical and non-technical stakeholders.
  • Confident and experienced in speaking to clients in person and on the phone
  • Strong organizational skills and attention to detail
  • Ability to manage multiple projects concurrently while maintaining command of deliverables, timelines and next steps
  • We are a Mac shop so knowledge of the OS should be second nature
  • Some travel may be required
  • Interests in digital, art and design community welcome
  • Creative, passionate, and easy-going spirit
  • Looking for an upbeat person that can be a team leader, but also a great team member. Sense of humor a big plus
  • Experience with account management and collaboration tools like Basecamp, Smartsheets, Google Docs, Slack, PowerPoint, etc. preferred

Job Application Link:



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