Account Manager

Crowd is looking for an Account Manager to join their team in Dubai.


Crowd is looking for an Account Manager to join their growing team in Dubai.


  • Act as the point of contact for clients for marketing matters and enquiries and address client queries effectively and in a timely manner
  • Build strong, long-term client relationships and maintain frequent contact. Take responsibility for day to day client relationships to ensure client satisfaction, retention and growth
  • Set strategies for your assigned clients, considering their specific requirements. Present marketing strategies to clients and be able to authoritatively explain strategic decisions
  • Keep client projects on-brand and focused on their goals and objectives. Manage multiple accounts of varying sizes – from ownership of your own roster through to supporting AD’s on flagship accounts
  • Proactively qualify, extract, develop and drive opportunities for growth and projects
  • Champion the needs of clients and ensure it filters through the agency and every touchpoint
  • Support the department in building our account plans to understand how to get the most value from our clients (and vice versa)
  • Manage the client expectations and commercials – pitch the agency’s work, and translate client feedback
  • Make the client feel valued, reduce stress and exceed expectations


  • Medical and Residency Visa
  • Hybrid Work Environment (2 days working from home)
  • Company laptop
  • Bonus scheme (after 6 months service)
  • Birthday off (paid leave)
  • 22 days annual leave plus public holidays


  • 5 years experience of working as an Account Manager in an agency environment
  • Bilingual in English & Arabic languages
  • Exceptional interpersonal skills with a proven track record of building and maintaining client relationships
  • Excellent organisational and negotiation skills
  • Ability to detect client trends and develop initiatives
  • Solution orientated and a calm presence in challenging situations
  • Clear communicator and have the ability to pitch and present ideas and strategies to clients confidently
  • Experience of budget management and reporting

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Crowd is a global creative agency that specialises in amplifying demand for brands around the world.

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