Account Manager

Description:

Crowd is looking for an Account Manager to join their growing team in Dubai.

Duties:

• Act as the point of contact for clients for marketing matters and enquiries and address client queries effectively and in a timely manner
• Build strong, long-term client relationships and maintain frequent contact. Take responsibility for day to day client relationships to ensure client satisfaction, retention and growth
• Set strategies for your assigned clients, considering their specific requirements. Present marketing strategies to clients and be able to authoritatively explain strategic decisions
• Keep client projects on-brand and focused on their goals and objectives. Manage multiple accounts of varying sizes – from ownership of your own roster through to supporting AD’s on flagship accounts
• Proactively qualify, extract, develop and drive opportunities for growth and projects
• Champion the needs of clients and ensure it filters through the agency and every touchpoint
• Support the department in building our account plans to understand how to get the most value from our clients (and vice versa)
• Manage the client expectations and commercials – pitch the agency’s work, and translate client feedback
• Make the client feel valued, reduce stress and exceed expectations

Benefits:

• Medical and Residency Visa
• Hybrid Work Environment (2 days working from home)
• Company laptop
• Bonus scheme (after 6 months service)
• Birthday off (paid leave)
• 22 days annual leave plus public holidays

Requirements:

• 5 years experience of working as an Account Manager in an agency environment
• Bilingual in English & Arabic languages
• Exceptional interpersonal skills with a proven track record of building and maintaining client relationships
• Excellent organisational and negotiation skills
• Ability to detect client trends and develop initiatives
• Solution orientated and a calm presence in challenging situations
• Clear communicator and have the ability to pitch and present ideas and strategies to clients confidently
• Experience of budget management and reporting

Job Application Link: https://join.thisiscrowd.com/openings/account-manager-dubai/