Account Manager

Description:

We are looking for an experienced Account Manager to join our growing & diverse UK Client Services Team.

Crowd is a global creative agency, specialising in amplifying demand for brands around the world. Founded in 2012, we have 11 offices worldwide – strategically located in the most important business hubs globally. Specialising in creative communications and a clientele that ranges from travel, real estate, government, professional services, F&B, education and more.

This role will be responsible for creating and nurturing strong, long-term client relationships that facilitate account growth.

At least 1 years experience of working as an Account Manager in an agency environment is essential along with exceptional interpersonal, organisational and negotiation skills.

Solution oriented with a calm presence in challenging situations is a must.

Location: Bournemouth / Remote
Role type: Full-Time / 1+ year’s exp.
Salary: Negotiable

Key Responsibilities:

• Act as the point of contact for clients for marketing matters and enquiries and address client queries effectively and in a timely manner
• Build strong, long-term client relationships and maintain frequent contact
• Take responsibility for day to day client relationships to ensure client satisfaction, retention and growth
• Set strategies for your assigned customers, considering their specific requirements
• Present marketing strategies to clients and be able to authoritatively explain strategic decisions
• Keep client projects on-brand and focused on their goals and objectives
• Manage multiple accounts of varying sizes – from ownership of your own roster through to supporting AD’s on flagship accounts
• Proactively qualify, extract, develop and drive opportunities for growth and projects
• Champion the needs of clients and ensure it filters through the agency and every touch-point
• Support the department in building our account plans to understand how to get the most value from our clients (and vice versa)
• Manage client expectations and commercials – pitch the agency’s work and translate client feedback
• Make the client feel valued, reduce stress and exceed expectations

Key Skills:

• At least 1 year’s experience of working as an Account Manager in an agency environment
• Exceptional interpersonal skills with a proven track record of building and maintaining client relationships
• Excellent organisational and negotiation skills
• Ability to detect trends and develop initiatives
• Solution oriented and a calm presence in challenging situations
• Clear communicator and have the ability to pitch and present ideas and strategies to clients confidently
• Experience of budget management and reporting

Benefits:

• Remote working environment
• Company computer/laptop
• Bonus Scheme
• Birthday day off (paid leave)
• 25 days annual leave plus public holidays

Job Application Link: https://join.thisiscrowd.com/openings/account-manager-2/