luminary digital agency

Account Director

Luminary is looking for an Account Director to join their team in Melbourne.

Employer: Luminary

Location: Melbourne / Australia

Position: Account Director


An Account Director at Luminary is the client champion and ensures our team delivers on what we promise. We look for someone who values long-term relationships and delivering digital solutions that make a difference. We look for the kind of person who takes responsibility for getting the result for our clients, and who is driven and conscientious.

Scope of the role:

• Manages a portfolio of multiple agency accounts
• Builds and sustains strong and long-lasting relationships with client side senior managers
• Supports the new business process including prospect evaluation, proposals & pitching, and preparation of client contract materials
• Provides digital marketing strategy services consultation
• Provides strategic direction and tactical support to cross-functional teams
• Responsible for the development of agency customer success stories and case studies
• Accountable for the good standing of new client relationships, ensuring client agreements are mutually understood, executed and actively managed
• Financial management – including invoicing, forecasting and internal reporting

Essential Skills & Experience:

• Excellent written and verbal communication skills
• At least 3-5 years account management experience in a digital agency
• Strong customer service and support skills
• Experience in preparing MSAs, SOWs, SLAs and estimates
• The ability to remain calm under pressure, and maintain a positive attitude at all times
• The capability to lead and directly contribute to strategic engagements
• A sound understanding of UX concepts and methodologies
• Previous exposure to agile and waterfall delivery models
• An ability to work autonomously and take responsibility for your accounts
• A moderate to high degree of technical knowledge (e.g. the difference from one CMS to another, or the confidence to talk through integration requirements)

Desirable Skills & Experience:

• Experience with Kentico, Episerver, Sitecore or Umbraco
• Hands on experience with marketing platforms such as Kentico EMS, Epi Campaign, or Salesforce Marketing Cloud

Job Application Link:


Luminary has been creating award-winning digital experiences since 1999. They specialise in large-scale projects implemented with Kentico, Episerver, Sitecore & Umbraco.


Georges Building Level 1, 195 Little Collins St Melbourne VIC 3000


1300 554 891

[email protected]

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