Hilton Replaces Hotel Room Keys With Mobile App

Hilton announces an initiative that will let guests access their rooms using their smartphones while relegating key cards to the history bin.

The new Hilton app will turn hotel check-ins into a completely self-service experience. Starting next year, the company promises that guests will be able to select a room, check in, purchase upgrades and unlock their doors using a mobile app.

We have spent the past few years testing a number of different options to make this vision a reality, and we are developing proprietary technology that is safe and reliable for our guests to use, and cost-effective for our hotels to install.

Says Christopher J. Nassetta, president and chief executive officer of Hilton Worldwide. Hilton will likely want to keep the tech details under wraps for security reasons.


Information on how the smartphone keys will work is vague at best.

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