Novas and Evolution 7 understand that the success of large projects relies on small details.
Novas is a well-established architectural hardware manufacturer and supplier based in Melbourne. The business is known within the architectural world for being reliable and trustworthy, and for having a strong value proposition with high-quality products. Novas pride themselves on their modern take on interiors for large multi-residential and commercial projects, but the existing websites were outdated and didn’t reflect their cutting-edge approach.
Evolution 7 was engaged in designing and engineering a digital solution that would support the customer journey and showcase products and services. The company has conducted significant user research to unify the brand under one roof. They designed and developed a responsive brand home for Novas that was as sleek as their products and as helpful as their team.
Novas has grown its business since 1996. Starting as a specialist in design-led doorware, the company expanded to incorporate kitchen and bathroom products, joinery services, and glass and glazing services. Each of these product and service tiers operated as standalone brands and websites. This became confusing for users and difficult for the team to maintain.
Part of the brief was to recommend if they should continue with separate brands and sites or unify under a master brand. The company believed unification would highlight the comprehensive range of products and services offered by Novas and position them as an industry authority.
The second part of the brief was to create a digital home for Novas. A place where key user groups could discover products and services. They knew the website would have to be responsive across different devices, and believed a site with thousands of products would benefit from a powerful search tool.
They conducted extensive UX research to substantiate our belief that brand unification would provide a superior customer experience. The new brand architecture laid the foundations for the website redevelopment.
Further UX research would provide insights into what users wanted and expected from the website. The feedback taught us the site needed to provide detailed product specifications, a simple way to narrow down product options, and an obvious way to enquire online.
To consolidate content from four existing sites, Novas needed a simple, logical information architecture (IA) and navigation structure.
Novas has interviewed architects, interior designers, project managers, and company directors. Results showed that reliability, service, and pricing were critical drivers for choosing Novas. People couldn’t name the sub-brands and didn’t know the full range of products and services on offer. Some users found the website hard to navigate and consequently didn’t use it at all.
The IA gives equal weighting to different business divisions within a single hover-and-click. Discovery is made easy with a mega menu that shows all categories (business divisions) and subcategories (specific products and services).
Novas increased the visibility of ‘Manufacturing’ by placing it in the primary navigation as it’s a key revenue driver for the business. Its landing page is keyword rich, communicates capabilities, and encourages enquiry.
Users can discover and filter 16,000+ products instantly with Algolia. The cutting-edge search integration gives users lightning fast, relevant results. Once a user lands on the right product, they can download a PDF spec sheet and enquire instantly.
The company integrated the website with the client’s data system. Keeping their existing ERP as a single source of truth, internal teams can use familiar tools and processes to manage product data. The website reflects any updates automatically.
They supported the website’s launch with an optimization strategy to help users and Google find the site. They have set up Google Analytics, Google Tag Manager and Google Search Console to initiate better data collection for future analysis. They also implemented sitemap.xml and indexed the site with Google to ensure all pages are visible to Google.
They also implemented global metadata and open graph. Metadata contains essential keywords and helps searching users find relevant pages. Open graph defines how the page will look when shared on social media. Setting up page level redirects to carry over SEO value accrued by old pages and transfer it to corresponding new pages.
The new site architecture and design have resulted in impressive online performance, such as 99.8% increase in user sessions and 84% increase in session duration.