Customer Service & Experience Summit USA 2020

Organization:Incite Group

Online

When:17/11/2020 – 18/11/2020

The Customer Service & Experience Summit USA 2020 is the only show of its kind, bringing together the most senior CS decision-makers to share invaluable insights and provide actionable takeaways.They present the most influential speakers, an audience of decision-makers and the most trusted and ground-breaking vendors in the space. Don’t miss out.

The summit will help you keep up with the rapid pace of progress and ensure you nail your customer strategy from technology through to internal teams.

Topics Include:

  • Build Voice of Customer Analytics into Your Proactive Support Strategy: MCreate a closed feedback loop to understand how your customers want to communicate with you, analyse resulting data to anticipate customer expectations and improve overall customer experience.
  • Deliver Seamless Omnichannel Support, Anytime, Anywhere: Map your key points of interaction, break into new social and digital touchpoints, synchronize channels to capture the entire customer journey and personalize each experience.
  • Build, Retain and Empower the Ultimate 2020 Workforce: Streamline hiring and onboarding, augment your workforce with automation, knowledge systems and accurate sentiment analysis, and let workforce optimization guide you seamlessly into the future of contact center support.
  • Scale Support with Chatbots, Automation, AI, IoT and More Prove ROI, seamlessly integrate innovative solutions and effectively leverage machine learning to identify key customer friction points to deliver personalized, automated solutions with the human touch.

Customer Service and Experience Summit USA 2020 is organized by Incite Group that is a business intelligence company devoted to helping large corporations serve their customers better. Incite Group events bring together leaders from across Marketing, Mobile, Social & Customer Care.

Join 10,000+ virtual attendees! Secure your free pass today and launch yourself into the future of customer service.

More deatils can be found here.

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