Customer Service & Experience Summit USA 2020

Organization:Reuters Events

Online

When:17/11/2020 – 18/11/2020

Customer Service & Experience USA 2020 brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. The Customer Service & Experience Summit USA 2020 is the only show of its kind, bringing together the most senior CS decision-makers to share invaluable insights and provide actionable takeaways. They present the most influential speakers, an audience of decision-makers and the most trusted and ground-breaking vendors in the space.

Expect insights from senior leaders at the forefront of service and experience, impactful presentations, real-world case studies, interactive sessions, and virtual networking – Direct to your home.

The speaker line-up boasts leaders from Frito-Lay, Verizon, Mastercard, Twitter, Nissan USA, Radisson Hotels, AT&T, Philadelphia Eagles, and many more of the USA’s most recognisable brands. Gain actionable insight into 2020’s biggest challenges and opportunities.

The summit will help you keep up with the rapid pace of progress and ensure you nail your customer strategy from technology through to internal teams.

Topics Include:

  • Build Voice of Customer Analytics into Your Proactive Support Strategy: MCreate a closed feedback loop to understand how your customers want to communicate with you, analyse resulting data to anticipate customer expectations and improve overall customer experience.
  • Deliver Seamless Omnichannel Support, Anytime, Anywhere: Map your key points of interaction, break into new social and digital touchpoints, synchronize channels to capture the entire customer journey and personalize each experience.
  • Build, Retain and Empower the Ultimate 2020 Workforce: Streamline hiring and onboarding, augment your workforce with automation, knowledge systems and accurate sentiment analysis, and let workforce optimization guide you seamlessly into the future of contact center support.
  • Scale Support with Chatbots, Automation, AI, IoT and More Prove ROI, seamlessly integrate innovative solutions and effectively leverage machine learning to identify key customer friction points to deliver personalized, automated solutions with the human touch.

Customer Service and Experience Summit USA 2020 is organized by Reuters Events which exists to deliver the intelligence and foster the relationships that shape strategy and safeguard success at leading companies worldwide.

Join 10,000+ virtual attendees! Secure your free pass today and launch yourself into the future of customer service.

More deatils can be found here.

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