China’s Generation Z In The Workplace: Westwin Shares Views On CGTN Talk Show

Westwin, a leading digital marketing and technology company that focuses on cross-border business, joined China Global Television Network talk show “Crossover” to talk about China’s post-90s generation.

Leslie Chu, Westwin’s chief revenue officer, along with four guests representing Generation Z, exchanged their views on Generation Z’s work and consumption habits in China.

During the show, how long an employee stays at a job became a heated topic: while the older generation in China values longer working tenure, guests from post-90s generation think switching jobs frequently is “only natural”. Chu touched on this topic when tapping into the employee culture of the Company.

Leslie Chu, who was born in the 70s, said that shorter work duration does not necessarily define an employee’s reliability and responsibility.

Chu said,

The ultimate responsibility is to be yourself. Just like a good bottle of Champaign needs several years of brewing and fermentation, career choices are also very much dependent on how people wish their lives to be. It’s always about choices. People of different generations have different priorities. Westwin follows this philosophy and tends to focus on employees’ capabilities rather than how long they have worked in the industry.

Westwin now has more than 30 employees who are from the post-90s generation, accounting for over a third of all employees; a few of whom are appointed as team leaders. This reflects that the company values the capability of an employee rather than work duration, providing equal opportunities for young people.

Compared to the past, the post-90s generation has not experienced material shortages, and their shopping habits fit more with the trend of “consumption upgrade” — a term many use to describe the growing demand for high-quality products and services that come at higher prices, according to Westwin’s observation. “The older generation would think that anything beyond survival is a waste of money,” said Chu. “But for the younger generation, it is to live, which means you spend money for quality rather than survival.”

The post-90s generation accounts for approximately a fourth of the total consumption on e-commerce platforms. According to a report from iResearch, college students who were born after 1995 spend on average RMB 3,000 ($434) monthly on social activities, clothes, cosmetics, games and digital products. Brands, long aware of the consumption power of China’s post-90s generation, are exploring different tactics to attract these customers.

So, how to engage with China’s post-90s generation, who represent the nation’s millennial and Generation-Z shoppers? According to Westwin’s China Cross-border Consumption Report published last year, storytelling and influencer marketing are two critical factors at play.

Data shows that the younger generation pays a considerable amount of attention to brand stories, with over 40% of overseas residents and travelers seeing a brand’s story, its origin and culture as a deciding factor when making purchases. Furthermore, online shoppers (67%) and international travelers (61%) look to friends, family and online influencers before making decisions.

Chu also added,

Consumption habits vary from generation to generation. Westwin will continue to pay attention to consumer behaviors and trends in different countries and across ages.

You can see the full episode of Crossover, here.

About Crossover

CGTN’s Crossover is a cross-cultural lifestyle talk show that celebrates and explores life in China, offering viewers the most up-to-date and newsworthy information told in a lively format. Hosts discuss the most exciting issues of the day and hot topics in the news that feature the best experts in their field, celebrity interviews and general entertainment are all part of Crossover.

About Westwin

Westwin, formerly known as Microsoft Online (MSN China), is a leading digital marketing and technology company that focuses on cross-border business. We provide branding strategies and digital marketing solutions to help clients achieve success in China and around the world. Westwin is a certified marketing and advertising partner of Baidu, Tencent WeChat, Sina Weibo and more major digital platforms in China. With years of experience in cross-border business and partnership growth, we are equipped with the knowledge and expertise to take businesses to the next level in overseas markets.

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