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Account Manager

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Employer: Ayima
Location: Vancouver
Position: Account Manager
Posted: 06/09/2016
Ayima is a global digital marketing agency built on a foundation of bespoke technology and data insight. Working with household name clients in highly competitive sectors, we develop effective, long-term proven strategies with our efforts having a real impact on their business. We’ve built our own tools, won awards for our work, and expanded across three continents. Now we’re on the hunt for talented people to help our clients dominate their market.

Overview:

Ayima’s success is driven by fantastic results and a passion for excellent service – keeping clients satisfied during every stage of engagement is what we do. An Account Manager at Ayima is so much more than a middleman. You get to have a serious influence on how services are structured for our clients, inspiring those around you to deliver exceptional work at every phase.

Responsibilities:

• Act as the key point of contact for account planning, setting external agendas, creating plans and scheduling
• Support business development by assisting with pitch preparation and attending meetings
• Develop excellent client relationships at all levels by displaying a positive, enthusiastic approach in all client contact (meetings, events, etc.)
• Client Management to include setting up tasks in the project management system, ensuring individuals are aware of timelines and liaising with clients for billing information
• Knowledge of client portfolio, SWOTs and maintaining client organisational charts
• Manage the relationship between your clients and all members of the respective Ayima teams
• Develop an in depth understanding of your clients’ businesses and that of their competitors, including marketing activity that is being carried out both on and offline
• Work with team members to develop integrated marketing campaign strategies and activity plans that use channels effectively and that will achieve campaign objectives
• Proactively assist with the development of presentations, reports, strategies and other documentation for clients
• Prepare cross-channel project plans and roadmaps and ensure that clients’ expectations are managed should these need to change
• Deliver campaign activity presentations and regular results presentations
• Carry out post campaign analysis to report against KPIs and build learning into future campaigns
• Ensure that calls and meetings are scheduled and followed up appropriately
• Ensure client contracts and Statement of Works are accurate and up to date
• Understand the commercials on each account within your remit and identify potential issues
• Resolve any queries raised by finance regarding invoicing and ensure that clients’ budgets are fully reconciled
• Identify potential upsell and cross sell opportunities for clients, plus other opportunities to increase their ROI
• Work with other members of the Ayima team to increase Ayima’s visibility in the market place and encourage new business
• Act as a brand ambassador for Ayima at all times

Competencies:

• Digital marketing experience, preferably in a digital agency
• Excellent understanding of all digital marketing channels, and in particular SEO (including off-page SEO, link development risks and penalty recovery planning), PPC and Paid Social
• Good understanding of UX and Conversation Rate Optimisation
• Commercial awareness of projects through timesheet management and where appropriate highlight issues to relevant contacts
• Confidence to present at internal and external meetings
• Understanding of Content Management Systems, site architecture and responsive design
• Understanding of online campaign planning and management
• Excellent Project Management skills, with demonstrable experience of managing all phases of the project lifecycle
• Experience of writing and delivering presentations and strategies
• Experience of dealing with people at all levels, both internally and within client organisations
• Excellent communication skills (both written and verbal)
• Attention to detail
• Numerical and analytical
• Proactive, motivated, self starter
• Some existing knowledge of HTML, CSS and PHP is an advantage but not essential

Key Benefits:

There are many reasons to work for Ayima, including

• Competitive salary that’s reassessed regularly
• Comprehensive health / dental / Life package
• 28 days paid Vacation

Our Culture

• A fast growing team within a collaborative global agency
• Join the largest and most technical SEO team in Vancouver
• Entrepreneurial thinking is encouraged and rewarded
• A fully stocked office kitchen, beer fridge and great coffee
• A relaxed and welcoming work environment
• Flexibility around the 9-5, we know you have a life outside of the office
• Weekly team lunches at Vancouver’s best restaurants

Apply Now

Ayima

608 – 55 Water St, Vancouver, British Columbia, V6B 1A1, Canada
(604) 259-4453 | contact@ayima.com
www.ayima.com
Ayima is home to some of the world’s most respected digital experts who deliver standout work across Search, Social, Paid Media and Content Marketing. Their clients ­including many FTSE 100 and Fortune 500 brands benefit from a practical approach to problem solving, with direct access to senior ­level specialists and bespoke technology created by their in­house dev team.